Shipping Policy

Last updated: 5 August 2026

Thank you for shopping with Dozo Perks UK. This Shipping Policy explains how we process, dispatch, deliver, and manage orders placed through our website. By completing an order, you agree to the terms below.

Order Processing

We normally process orders within one to two working days after receiving cleared payment. Orders placed during weekends or UK public holidays will enter processing on the next working day.

Processing times may increase during busy periods, product launches, severe weather, or unexpected courier delays. We may also hold an order while we complete age, identity, payment, address, or legal compliance checks.

UK Delivery

We currently deliver only to eligible addresses within the United Kingdom. Delivery availability depends on the product, destination, courier restrictions, and applicable law.

Estimated delivery times appear during checkout. These estimates begin after dispatch and do not include processing time. Although we aim to deliver every order promptly, we cannot guarantee an exact arrival date.

Shipping Charges

Shipping charges appear at checkout before payment. The final cost may depend on the order value, package weight, destination, and selected delivery service.

Any free delivery promotion will apply only when the order meets the stated conditions.

Age and Legal Requirements

Customers must meet the minimum legal age required to purchase the products offered on our website. We may request proof of age or identity before dispatch.

The customer must confirm that purchasing, receiving, possessing, and using the ordered product remains lawful in their location. Product availability on our website does not guarantee that a product is permitted in every area.

We reserve the right to cancel or refuse any order that fails our age, identity, payment, address, courier, or legal compliance checks.

Tracking Information

When tracking becomes available, we will send the tracking details to the email address provided during checkout. Tracking updates may take several hours to appear after the courier receives the parcel.

Customers must enter a complete and accurate delivery address. We cannot accept responsibility for delays or losses caused by incorrect, incomplete, or outdated information.

Packaging

We use secure protective packaging designed to reduce damage during transport. The parcel may display information required by the courier, payment provider, or applicable regulations.

Missed and Failed Deliveries

The courier may attempt redelivery, leave collection instructions, or return the parcel to us when nobody can accept it.

Customers must follow the courier’s instructions within the stated timeframe. Additional delivery charges may apply when a parcel returns because of an incorrect address, missed collection, refused delivery, or repeated failed delivery attempts.

Delayed or Lost Orders

Courier delays can occur because of weather, transport disruption, public holidays, security checks, or operational problems.

Please contact us when tracking has not updated for several working days. We will review the shipment and contact the courier where appropriate. Courier investigations may take additional time to complete.

Damaged Parcels

Please inspect your parcel as soon as it arrives. Contact our customer support team promptly when an item arrives damaged, incorrect, or incomplete.

Include your order number, a clear description of the problem, and photographs of the parcel, shipping label, packaging, and affected product. Do not discard the packaging until we complete our review.

Address Changes

Contact us immediately when you need to correct your address. We cannot guarantee changes after an order enters processing or receives a shipping label.

Once the courier accepts the parcel, we may not be able to redirect it.

Order Cancellations

You may request cancellation before dispatch. However, we cannot guarantee cancellation after processing begins.

Dispatched orders will follow our Refund and Return Policy, subject to product type, hygiene requirements, safety rules, and applicable consumer rights.

Contact Us

For shipping questions, contact our customer support team and include your full name and order number.

Email: sales@dozoperks.co.uk
Website: dozoperks.co.uk